All of our merchandise is shipped with Fedex 2 Day Air, insured with signature required so rest assured your jewelry will arrive safe and on time. Overnight shipping is available for most items.

If you would like to expedite your order, please call us at 888-485-1061 to discuss options.

All factory Rolex watches purchased from Frost NYC include a 1-year warranty that protects your luxury timepiece against internal mechanical defects. This ensures peace of mind with your investment, though please note that this coverage explicitly excludes any damage resulting from neglect, misuse, or improper care.

At Frost NYC, we take the integrity of our luxury timepieces seriously, which is why every piece in our factory Rolex collection is guaranteed to be 100% authentic. Each watch undergoes a rigorous inspection by our experts to verify its genuine factory parts, original craftsmanship, and uncompromising quality. When you invest in a Rolex with us, you can shop with absolute confidence knowing you are receiving a fully authenticated, iconic timepiece that meets the highest standards of luxury.

Frequently Asked Questions

1. Are the watches in the factory Rolex collection authentic?
Yes, absolutely. Every timepiece in our factory Rolex collection is guaranteed to be 100% authentic. Each watch undergoes a rigorous, multi-point inspection by our experts to verify its genuine factory parts, original craftsmanship, and overall quality before it is ever listed for sale.

2. Does my factory Rolex come with a warranty?
Yes, all factory Rolex watches purchased from Frost NYC include a comprehensive 1-year warranty. This warranty is designed to protect your luxury investment by covering any internal mechanical defects that may affect the watch's function.

3. What is excluded from the 1-year warranty?
While our warranty covers internal mechanical defects, it explicitly excludes any damage resulting from neglect, user misuse, accidental damage, or improper care. We highly recommend following standard luxury watch care guidelines to keep your piece in pristine condition.

4. Can I upgrade a previous purchase to a factory Rolex?
No. Due to the highly exclusive nature of the factory watch collection, these specific timepieces are completely exempt from our standard upgrade policies. While we offer upgrades on our other jewelry and custom collections, factory Rolexes must be processed as independent, standalone purchases.

5. Will my factory Rolex come with the original box and paperwork?
Depending on the specific model and year of the timepiece, many of our factory Rolex watches come complete with their original Rolex box and manufacturer paperwork. The exact inclusions for each individual watch are clearly detailed on its product page. Regardless of whether the original paperwork is present, every factory Rolex we sell comes with a AGI appraisal and our strict guarantee of 100% authenticity.

Please be advised that due to the highly exclusive nature of our factory watch collection, these timepieces are entirely exempt from our standard upgrade policies. While we proudly offer order upgrades and trade-ins across our other jewelry and custom watch collections, we are strictly unable to apply any previous orders or upgrades toward items within the factory watch collection. We appreciate your understanding that these premium pieces operate under a separate policy and must be processed as independent, standalone purchases.