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Return Policy

OUR RETURN POLICY

If for whatever reason you are not satisfied with our product, please call our offices at 888-485-1061 or email us at sales@frostnyc.com to obtain a Return Merchandise Authorization number and follow the steps provided by our customer sales associates to return purchased item(s). You will only pay for return shipping and insurance fee. 

 Please note to be eligible for returns, items must be in original purchased condition (Not Worn) attached with product documentations and shipped back within 15 days. Please allow 2 weeks for your refund to be processed. Please note, special orders are not refundable. 

 

 

Watches

Watches are high ticket items with very low mark ups. When watches are shipped they are shipped as in 'New - Unused Condition'. Once worn, they are considered to be pre-owned watch. We cannot grant returns on watches. We can only provide store credit. 

 

Custom Requests.

If you have a custom request, it can only be returned for store credit only as we cannot restock these items after customization. 

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